The Last Word
The first few seconds of a conversation and the last are the most important. I have found that the last word and who has the next action...
Know the cleaning lady
During my second month of college, our professor gave us a pop quiz. I was a conscientious student and had breezed through the questions,...
How to be a Customer mind reader
There's someone in your organisation who answers phone calls about your Facility/Pool/waterpark. Many times the newest employee will be...
How to use a free applicant survey for better hiring
After an applicant has submitted an official application, I've used the free service at http://polldaddy.com to create an applicant...
WWA Member Spotlight
https://www.waterparks.org/web/Tagged_Content/Member_Spotlight/Beth_Scheimann.aspx BETH SCHEIMANN Aquatics Manager Discovery Island...
BUSY IS NOT THE EXCUSE BUT THE REASON TO FOLLOW PROCEDURES
Spring Break is coming up. The calendar tells me every year that it's coming but there's always an adjustment. The Waterpark and staff go...
Training and Influence
based on Monkeys, Bananas, Water & Pole By Adam Chan In an experiment, four monkeys were placed in an enclosure. In the enclosure, there...
Command Presence
Who is in charge here? One of the worst things a good leader (on any level) wants to hear from a guest is , "I want to speak to someone...
Breakdown vs a breakthru
http://www.freakingnews.com/Baby-Breaking-Bricks-Pics-31329.asp I suspect that there are waterparks out there in June operating at...
eBook - Aquatics & Recreation Specialist Guide To pH and Alkalinity
eBook version https://sway.com/mQdJqZCJrhFtORCV?ref=Link&loc=play
